Terms of service

Terms of Service

Last updated: 25 September 2026

These Terms of Service govern your use of the LUXBUY RETAIL LTD website at https://luxbuyretailltd.store/ and your purchase of products through our Store.

By using our website or placing an order, you agree to these Terms of Service, subject to your statutory consumer rights.

1. About Us

The Store is operated by:

LUXBUY RETAIL LTD
Email: admin@luxbuyretailltd.store
Website: https://luxbuyretailltd.store/

2. Products

We sell a range of everyday consumer products, including household, office, home, organisation and garden products.

We make reasonable efforts to ensure that product descriptions, images, prices and availability are accurate.

However, product colours and appearance may vary slightly depending on your device or screen settings.

3. Product Availability

All products are subject to availability.

If an ordered product becomes unavailable after an order has been placed, we will contact you and may provide an appropriate alternative or refund where applicable.

4. Prices

Product prices are displayed on our website.

Where applicable, taxes and delivery charges will be shown before you complete your purchase.

We reserve the right to correct obvious pricing or listing errors.

If an obvious pricing error affects an order, we may contact you before fulfilling the order and provide the appropriate options.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that the order has been accepted for fulfilment.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

A product is unavailable
There is an obvious pricing or listing error
We suspect fraudulent or unauthorised activity
We are unable to verify necessary order information
A technical error has affected the order

If we cancel an order after payment has been taken, the applicable payment will be refunded.

6. Payment

Payments are processed through the payment methods made available at checkout.

You must provide accurate billing and payment information.

We do not normally store complete payment card details on our own systems.

7. Shipping

Shipping arrangements, estimated delivery times and applicable delivery charges will be displayed at checkout.

For further information, please refer to our Shipping Policy.

8. Returns and Refunds

Returns and refunds are handled in accordance with our Refund & Returns Policy and applicable consumer law.

Nothing in these Terms limits your statutory consumer rights.

9. Website Use

You agree not to:

Use the website for unlawful purposes
Attempt to interfere with the operation or security of the website
Introduce malicious software or harmful code
Attempt to gain unauthorised access to our systems
Copy or misuse website content without permission
Use the website in a way that could damage our business or other users

10. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, logos, images and other materials, is owned by or licensed to LUXBUY RETAIL LTD and may not be reproduced or used without permission, except as permitted by law.

11. Third-Party Services

Our Store may use third-party services and applications, including Shopify, payment providers, delivery providers, analytics services and other technology providers.

Those services may have their own terms and privacy policies.

12. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or statutory consumer rights that cannot legally be excluded.