Shipping policy

Shipping Policy

Last updated: 25 September 2026

LUXBUY RETAIL LTD aims to process and dispatch customer orders as quickly as possible.

1. Order Processing

Orders are normally processed after payment has been successfully received.

Processing times may vary depending on product availability, order volume and other circumstances.

If there is an unexpected delay in processing your order, we will contact you where reasonably possible.

2. Delivery

Available delivery options, estimated delivery times and delivery charges will be displayed during the checkout process.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, public holidays, customs procedures or other unforeseen events.

3. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you provide an incorrect or incomplete address, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been dispatched.

4. Tracking

Where tracking is available, tracking information may be provided by email or through the order status page.

Customers should use the tracking information provided to monitor the delivery of their order.

5. Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us at:

admin@luxbuyretailltd.store

We will investigate the matter with the relevant delivery provider.

6. Damaged Packages

If your package appears damaged when delivered, please contact us as soon as possible.

Where appropriate, photographs of the packaging and product may be requested to help us investigate the issue.

7. International Delivery

Where international delivery is offered, additional delivery times, customs requirements, import charges, duties or taxes may apply depending on the destination.

Any applicable charges imposed by the destination country may be the responsibility of the customer unless otherwise stated at checkout.